Try This First

Call your website up in your web browser, then append the web address with /wp-admin and hit return.

eg:   www.yourwebsite.co.nz/wp-admin/

You should then see your login page which will look something like this:

Enter your Username (or email address) and your Password and click on the blue "Log In" button.

If you have forgotten your password, click on the link just below the logging in pane that reads "Lost your password?"

You will receive an email with instruction on how to register a new password. Please ensure you choose a strong password.

If that doesn't work, please leave your details below and a member of our support team will be in contact soon.

We're sorry to hear your site is down

Please leave your details below with a detailed description of what has happened including any error messages or codes. Every bit of information is helpful.

You can also upload screen grabs of what you see.