Support - Caddie

Has your website got problems?

Use our technical expertise to fix your website. If you’re experiencing a fault, error or technical problem; just complete this form and let us know what you see. A member of our team will quickly connect with you and we’ll work together to fix your issue.

How can we help you?
- Help. My website is broken!
- I can't log in to my website.
- I need you to make a change or add something to my website.
Try This First

Call your website up in your web browser, then append the web address with /wp-admin and hit return.

eg: www.yourwebsite.co.nz/wp-admin/

You should then see your login page which will look something like this:

Enter your Username (or email address) and your Password and click on the blue "Log In" button.
If you have forgotten your password, click on the link just below the logging in pane that reads "Lost your password?"
You will receive an email with instruction on how to register a new password. Please ensure you choose a strong password.

If that doesn't work, please leave your details below and a member of our support team will be in contact soon.
We're sorry to hear your site is down

Please leave your details below with a detailed description of what has happened including any error messages or codes. Every bit of information is helpful.

You can also upload screen grabs of what you see.

Expect to hear from us very soon.
Name*
Phone Number*
Email Address*
Web Address*
Describe the problem with your website*
Please give as much detail as possible including any page links that might be relevant.
File uploads
To help us solve the issue with your website please include screen grabs that show the problem or any error codes you are seeing.
Drop files here or

Accepted file types: jpg, png, pdf, doc, docx, Max. file size: 5 MB, Max. files: 8.
Describe the changes or additions you would like made to your website
Please leave a detailed description of the work you would like done on your website. Please also include links to the pages or posts you are referring to.
File Upload
Please upload any material needed for the changes to your website. These can be images files, word documents or pdfs
Drop files here or

Accepted file types: jpg, png, pdf, doc, docx, Max. file size: 5 MB, Max. files: 16.
CAPTCHA
Phone
This field is for validation purposes and should be left unchanged.

Try This First

We're sorry to hear your site is down

Try This First

We're sorry to hear your site is down